Eileen Forrester

Eileen Forrester (SEI – Software Engineering Institute)

Eileen Forrester is the manager of the CMMI for Services program at the Software Engineering Institute, and the lead author of the Addison Wesley book, CMMI for Services, Guidelines for Superior Service. She was the co-chair of the International Process Research Consortium and the editor of the IPRC Process Research Framework.

Forrester is the developer of TransPlant, a transition-planning process, and her current research area is in process-oriented approaches to service delivery, technology change, risk management, and emergent system types. These approaches include GAIT, the CMMI for Services, OCTAVE, MDA, and multi-model improvement approaches. She has more than 35 years of experience in technology transition, strategic planning, process improvement, communication planning, and managing product, service, and non-profit organizations.