Strongstep interviews Jay Douglass, Director of SEI Europe

What are the benefits of using CMMI for Services?

"The benefits of using CMMI for Services... there are many. First of all it provides a roadmap for continuous improvement, you can prioritize your activities, you can benchmark where you are today and set goals for where you would like to be in the future (CMMI for Services provides that). Another thing it does, it provides a vocabulary for your organization to use when looking at improving and managing your service delivery. It's a great way to maintain competitiveness, improve time to market, improve customer satisfaction, but also just to keep track of your business, what is it you should be doing and how is your service delivery operations performing today and where you would like it to be in the future.
Those are some of the many benefits of using CMMI for Services."

 

Why should a company be certified CMMI for Services?

"All companies have a need for continuous improvement, especially in this highly competitive turbulent economy that we are seeing today. The CMMI products are being around for over 10 years and are currently used by thousands of companies and millions of people all over the world to manage, prioritize and keep track of their process improvement efforts. Historically, most of these companies are in a product delivery business. One Year and a half ago the CMMI for Services was released; this is a version of CMMI for Services companies, which make up over 50% of most economies around the World today. So, service companies, now, can take advantages of the same process improvement, model based improvement and continues improvement techniques that have been proven for well over the last 10 years using other CMMI versions.
This is why I think that companies in the services business should take a good close look to model based improvement using CMMI for Services."

 

See also the interview to Vasco Ferreira, CEO of AMBISIG